FAQ - Frequently Asked Questions

DELIVERIES & ORDERS

What are the shipping times for your products?

We take 24 to 72 hours to ship your order.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Can I cancel my order?

Changed your mind? No problem!

You can cancel your order before it is processed and shipped by contacting our customer service at contact@misslilishop.fr specifying your order number and your full name.

Some items are missing from my order, what's happening?

Our products can be shipped according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

I still haven't received my order, what should I do?

You can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: contact@misslilishop.fr

RETURNS & EXCHANGES

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address contact@misslilishop.fr as soon as you receive it and we will send you a similar replacement item as soon as possible.

Can I exchange my order?

You can exchange or return items within 14 days of receiving your order, as long as they are unused.

For more information, please refer to our Returns and Refunds Policy.

For any other questions you can contact us at contact@misslilishop.fr and we will do everything possible to respond to you as soon as possible.